Terms and Conditions

Welcome to our website. All users of this web site are subject to the following terms and conditions. If you do not agree with these terms and conditions, please do not use this website.
1. Agreement/Contract

In these Terms and Conditions “We” or “Us” means Southeast Air Conditioning Direct and “You” or “Your” means the person who accepts these Terms and Conditions, by using this Website, network and processes, including the purchase of products or services through this Website.

By browsing this Website, or placing an Order, you agree to these Terms and Conditions as set out, which constitutes a legally binding contract between Us and You for the supply of Products.

The Contract together with your order constitutes the entire agreement between Us and You for the supply of Products. The Contract cannot be varied unless Southeast Air Conditioning Direct agrees to modify it in writing or by email.

2. Legal Capacity
You must be a minimum of 18 years of age to be able to place orders with Southeast Air Conditioning Direct.  By accepting this Agreement, you acknowledge that you are over the age of 18 years.
3. Use of the Website

This Website may contain links to other websites. We are not responsible for the content or privacy acts associated with linked websites. We take no responsibility for any damage which may arise in connection with your use of this website.

The content on this Website is for your general information and use only. It is subject to change without notice.

Neither Southeast Air Conditioning Direct or any third parties provide any warranty or guarantee as to the accuracy, completeness or suitability of the information and materials offered on this website for any particular purpose.

You acknowledge that any information and materials may contain inaccuracies and that Southeast Air Conditioning Direct exclude liability for any such errors to the fullest extent permitted by law.

Use of any information or materials on this Website is entirely at the users’ risk, for which we shall not be liable.

All trademarks reproduced in this Website, which are not the property of, or licensed to the operator, are acknowledged on the Website.

Any user of this Website and any dispute arising from the use of this Website is subject to the laws of Australia.

4. Pricing
All prices shown are inclusive of GST. All prices provided on the Website are subject to change at any time without notice. All prices listed on the Website include free delivery cost.
5. Product Specifications

Features specifications of product described or shown on the Website and are subject to change without notice.

As much as we try to update specifications as soon as models change, there may be times when new specifications do not match new models. If you are unsure, please contact us.

6. Orders
Southeast Air Conditioning Direct does not accept any responsibility for orders that are declined, delayed or not accepted due to problems with internet connections.
7. Payment

You can provide your nominated credit card during purchasing on the website. Payments for orders will be processed immediately upon confirmation of your order.

If your payment method triggers fraud protection measures, we may contact you to confirm additional details, or cancel the transaction. Your order will not be completed unless your order has passed our fraud prevention measures.

If additional information is not received within 3 days, your order will be cancelled. Information requests are sent to help protect credit card holders from online fraud.

Title to the goods purchased shall remain the property of Southeast Air Conditioning Direct.  until the full purchase price has been paid.

We will only be able to confirm the booking date once payment has been received.

Payment options are as follows:

  • Direct deposit to our Bank of Queensland bank account (no charges apply)

Our bank account details are as follows:

Acc Name: Air Conditioning Installation and Service Pty Ltd
BSB: 124387
Acc no: 23057013

  • Or, credit card using Visa or Mastercard.
8. Delivery of Goods

We estimate that delivery time could be between 1 to 3 working days.

Please exclude any weekends, public holidays and the days between the 21th of December until the 3rd of January.

Please Note – due to the current Covid situation and industrial action some delays with some models may occur and go over the estimated time frame of 1 to 10 days.
Please confirm with us on stock availability.

Southeast Air Conditioning Direct aim to deliver all products in a prompt and timely manner. Due to factors outside of our control it is possible that delays may result in shipping of goods. Southeast Air Conditioning Direct does not accept any liability for loss or damage suffered by anyone as a result of any such delays.

We do not deliver to PO Box addresses as we need photo identification and a copy of the online receipt when delivery is made. Our carrier provides a door-to-door service and will include carrying the items inside.

Customers will be responsible for ensuring someone is available to accept delivery of their air conditioning system and must present a printed online receipt from Southeast Air Conditioning Direct when the purchase was made.

Please thoroughly inspect the goods for any damage before signing the delivery docket. This delivery docket acknowledges that you have received the goods in good order and the delivery docket information matches the system delivered. Please be aware that if the delivery docket is signed received in “Good Order or Condition” the liability of any damages passes to you, the consignee. Please be aware that photo identification must be shown upon accepting goods.

If there is clear vision of harm to your delivered equipment or any obvious evidence that the goods are damaged, do not accept the delivery and do not sign the delivery docket.

9. Warranty

All air conditioning units sold by Southeast Air Conditioning Direct are covered by a five year Manufacturer’s Warranty.

Warranty will be voided by the manufacture if the system is not installed by a fully licensed and qualified trade’s person or not installed according to the manufacturer’s specifications. Under these circumstances any service repair costs will be the responsibility of the customer.

If there is a problem with the air conditioning system during the warranty period, please ring the Manufacturer’s customer service department. You will need to provide proof of purchase and be required to give model and serial number which will be on your warranty form which came with your air conditioning.

10. Return Policy

We will not refund, credit or replace on incorrect choices, or failing to verify and accurately provide information when placing an order.

Southeast Air Conditioning Direct will refund or exchange purchased equipment if the equipment on delivery is found not to be of merchantable quality.

If replacement of the unit cannot be provided refunds will be generally offered. Upon agreement to replace or refund the purchase price of the faulty unit, the defective unit must be returned to us, at a given drop off point to start the process. If the goods are deemed faulty following confirmation by the Manufacturer, you may replace them free of charge. If you have any queries regarding this matter, please contact us.

Please note we are unable to accept return of any goods that you have used or attempted to install.

11. Promotion

As our customer you may receive emails on promotional materials from us, you have the option to unsubscribe at any time.

Please note all promotions run by the different air conditioning manufacturers are according to their terms and conditions and it is the responsibility of the client to make sure that they comply with their terms and conditions. Please Note Southeast Air Conditioning Direct.  do not hold any liability or are responsible if you the client do not comply and fail to check the terms and conditions of the promoter of the promotion.